How to Coach

About this course

Managers who lead and manage through coaching—providing encouragement, feedback, and support—are more successful in “working through others.” This course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.

Learning Outcomes

Explain how coaching employees is a vital part of managing in any organization
Distinguish between managerial coaching, executive coaching, and personal coaching
Identify the triggers for coaching and recognize characteristics of coachability
Describe the five-step coaching process
Explain the SMART technique of goal setting
Explain the USED and GROW models for coaching
Discuss the monitoring and follow-up coaching process
Explain the differences between mentoring and coaching

[icon name=”clock-o” class=”” unprefixed_class=””] Estimated length: 3 hours
[icon name=”calendar” class=”” unprefixed_class=””] Access Time: 90 days
[icon name=”check” class=”” unprefixed_class=””] HRCI credits: 3 (General) | SHRM credits: 3
[icon name=”globe” class=”” unprefixed_class=””] Delivery: Online
[icon name=”credit-card-alt” class=”” unprefixed_class=””] Cost: $99

Professional Development Institute

John P. Gorel, Director, Corporate Relations
570-945-8622

Email: pdi@keystone.edu

Online courses and certificates, offered by a trusted partner, are self-paced and can be conveniently accessed anytime and anywhere from a computer with an internet connection. Courses are engaging and include real-world examples, videos, interactive games, assessments, and focused instruction. An "Ask the Expert" feature allows you to pose course-related questions and receive feedback within 24 hours. Courses are accessible, customizable, integrated, printable and mobile-friendly.