Facebook pixel
APPLY NOW +

Handling Difficult Conversations in the Workplace

About this course

If you’re a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.

Learning Outcomes

  • Describe a six-step model for handling difficult conversations with employees
  • Address the 10 common difficult discussions:
    • Inappropriate Behavior in the Workplace
    • Feedback on Poor Performance
    • Conflict with Other Employee/Coworker Complaints
    • Workspace Cleanliness
    • Customer Complaint (About Employee)
    • Public Insubordination
    • Violation of Company Policy
    • Dress Code Issues
    • Suspension
    • Termination

[icon name=”clock-o” class=”” unprefixed_class=””] Estimated length: 3 hours
[icon name=”calendar” class=”” unprefixed_class=””] Access Time: 90 days
[icon name=”check” class=”” unprefixed_class=””]    SHRM credits: 3
[icon name=”globe” class=”” unprefixed_class=””] Delivery: Online
[icon name=”credit-card-alt” class=”” unprefixed_class=””] Cost: $79

Professional Development Institute

John P. Gorel, Director, Corporate Relations
570-945-8622

Email: pdi@keystone.edu

Online courses and certificates, offered by a trusted partner, are self-paced and can be conveniently accessed anytime and anywhere from a computer with an internet connection. Courses are engaging and include real-world examples, videos, interactive games, assessments, and focused instruction. An "Ask the Expert" feature allows you to pose course-related questions and receive feedback within 24 hours. Courses are accessible, customizable, integrated, printable and mobile-friendly.

Interested in more courses or certificates? Check out the Keystone College Professional Development Institute's offerings below:

Becoming a Better Leader

Becoming a Better Leader

Body Language for Women in Business

Body Language for Women in Business

Business Ethics in the 21st Century

Business Ethics in the 21st Century

Communication for Women in Business

Communication for Women in Business

Compensation and Benefits

Compensation and Benefits

Current Issues Facing Women in Business

Current Issues Facing Women in Business

Cybersecurity for Human Resource Professionals

Cybersecurity for Human Resource Professionals

Data and Human Resource Management

Data and Human Resource Management