Optimizing Operations and Managing Crises

About this course

This completely online and self-paced one-module course utilizes Inc. Magazine’s prize-winning editorial content to introduce basic concepts of business operations and crisis management. The focus is on providing practical, hands-on advice to entrepreneurs and small-business people, including video segments with analysis and commentary from industry-leading practitioners and subject matter experts. The course also offers real-world examples, how-to lists and advice, interactive games, and review questions to ensure mastery of the material.

Learning Outcomes

Discuss the importance of the operations side to your company’s business
Select a chief operating officer with the appropriate experience and skill set
Explore technological solutions to streamline your business operations
Consider ways to apply artificial intelligence to your company’s operations
Articulate the different types of crises and hazards that may threaten your business
Prepare yourself and your management team to provide strong crisis leadership

Estimated length: 3 hours
Access Time: 90 days
HRCI credits: 3 (Strategic Business) | SHRM credits: 3
Delivery: Online
Cost: $79

Professional Development Institute

John P. Gorel, Director, Corporate Relations
570-945-8622

Email: pdi@keystone.edu

Online courses and certificates, offered by a trusted partner, are self-paced and can be conveniently accessed anytime and anywhere from a computer with an internet connection. Courses are engaging and include real-world examples, videos, interactive games, assessments, and focused instruction. An "Ask the Expert" feature allows you to pose course-related questions and receive feedback within 24 hours. Courses are accessible, customizable, integrated, printable and mobile-friendly.