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Handling Difficult Employee Behavior

About this course

As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

Learning Outcomes

  • Describe the major ethical frameworks used in developing business ethics
  • Explain the three components of the
  • Discuss the importance of addressing difficult employee behavior
  • Describe a six-step model for handling conversations about difficult behaviors
  • Apply practical tips for handling conversations about difficult behaviors
  • Recognize the common 12 difficult employee behavioral types:
    • the Complainer
    • the Disorganized Employee
    • the Procrastinator
    • the Inflexible Employee
    • the Unmotivated Employee
    • the Overly Sensitive Employee
    • the Overly Confident Employee
    • the Manipulator
    • the Social Skills Challenged Employee
    • the Overly Social Employee
    • the Needy Employee
    • the Bully

Estimated length: 10 hours
Access Time: 90 days
  HRCI credits: 10 (Strategic Business)   |   SHRM credits: 10
Delivery: Online
Cost: $199

Professional Development Institute

John P. Gorel, Director, Corporate Relations
570-945-8622

Email: pdi@keystone.edu

Online courses and certificates, offered by a trusted partner, are self-paced and can be conveniently accessed anytime and anywhere from a computer with an internet connection. Courses are engaging and include real-world examples, videos, interactive games, assessments, and focused instruction. An "Ask the Expert" feature allows you to pose course-related questions and receive feedback within 24 hours. Courses are accessible, customizable, integrated, printable and mobile-friendly.

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