Technology Support and Services
Whether you need help connecting your laptop to the College network or have questions about your iPad and digital textbooks, Technology Services at Keystone College can help. We serve the entire campus community with academic and administrative technology needs. We provide support and quality service by resolving individual technology and computer problems through the Tech Services Help Desk.
Network ID and Password
Your student ID number is your login for all Keystone College systems.
Forgot your password?
- Email firstname.lastname@example.org.
- For identity verification purposes, be sure to include your name, ID number, last four digits of your Social Security Number, and home Zip code.
Change your password.
We recommend that everyone set a strong password and refrain from sharing it.
- From your personal computer or mobile device visit this web page
- From a Keystone College computer, press CTRL-ALT-DEL and pick the option to change your password.
IPad & Digital Textbooks
- Download the Digital Textbook Quick Start Guide for digital textbook instruction and support.
Email to Fax Service
To fax from email, address your message to:
substituting your destination number in place of the 5701234567 number. The body of the email message will be converted into a cover sheet and any attachments will be added as additional pages.
Resident students can enjoy Xfinity On Campus to watch live TV, on demand, and recorded content on their IP-enabled devices, including laptops, tablets, smartphones and Roku players. The service is included with room and board for students living in on-campus housing. Click here for information on how to access the service.
Microsoft Office (Word, Excel, PowerPoint, etc.) is available at no charge to Keystone students and employees in web, desktop, and mobile versions. Click here and log in with your Keystone email address and password. Pick the install option to download a desktop or mobile version or use icons on the page to access web versions. Click here for detailed PC/Mac installation resources and here for training resources available.
Sync Your Email
Don’t miss important notices that come to your Keystone College email! Get them on your phone, iPad or your favorite web service (Gmail, Outlook, etc.)
- Server type: Exchange (may be listed as Microsoft Exchange)
- Server name if requested: exchange.keystone.edu
- Enter your email address and password
- Auto-configure everything else
To download Microsoft Office click here and log in with your Keystone email address and password. Pick the install option to download a desktop or mobile version.
Audio & Visual Technology
Onsite support for events is available Monday-Friday from 8:00 am – 4:00 pm. Other times by special arrangement, if a technician is available and with advance planning. Email email@example.com at least a week in advance to arrange for audio or visual technology setup.
9:00 a.m. – 4:30 p.m.
Location: Tech Corner, 2nd Floor Hibbard Campus Center
Major after-hours outages can be reported to Campus Safety and they will reach out to an on-call technician.
Computer Use Policy
Electronic Information Technology Systems at Keystone College are essential and indispensable tools for learning and administration. It is the policy of the College that its computing, telecommunications, video, and associated network facilities be used ethically and legally, in accord with applicable licenses and contracts, and according to their intended use in support of the College’s mission.
Any use that would impede teaching and learning, hinder the functioning of the College, violate an applicable license or contract, or damage community relations or relations with institutions with whom we share responsibility, is a violation of this policy.
Violation of this policy may result in suspension of privileges to access the information technology involved, initiation of College disciplinary procedures or, in extreme cases, criminal prosecution under federal or state law.
Please refer any questions about this policy or its applicability to a particular situation to the Chief Information Officer.
CREDIT: This policy statement was developed by Emory University, and adopted by Keystone College
Keystone College provides wireless network access on campus. If you plan to live on campus and bring a desktop computer or gaming console, make sure it has wireless capability. Wi-Fi is available in:
- All Classroom Buildings
- Hibbard Campus Center
- Miller Library
- Residence Halls
- Some Outdoor Areas
Many factors influence wireless reception (distance to nearest access point, interference from other electronic devices, student equipment compatibility, etc).
The daily KC Morning E-Notes newsletter, in conjunction with social media and the College app, is the preferred way to share news and announcements. Mass emails are restricted to safety and weather-related emergencies. Click here to get your item published in KC Morning.
Should you feel you need to send a targeted email to a specific on-campus population for a non-emergency reason, please contact your respective Cabinet member.