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Home » Technology Support and Services

Technology Support and Services

Whether you need help connecting your laptop to the College network or have questions about your iPad and digital textbooks, Technology Services at Keystone College can help. We serve the entire campus community with academic and administrative technology needs. We provide support and quality service by resolving individual technology and computer problems through the Information Technology Help Desk.

Network ID and Password

Network Login

Your student ID number is your login for all Keystone College systems.

Forgot your password?

  • Email helpdesk@keystone.edu.
  • For identity verification purposes, be sure to include your name, ID number, last four digits of your Social Security Number, and home Zip code.

Change your password.
We recommend that everyone set a strong password and refrain from sharing it.

  • From your personal computer or mobile device visit this web page
  • From a Keystone College computer, press CTRL-ALT-DEL and pick the option to change your password.

IPad & Digital Textbooks

Digital Text Quick Start Guide

Contact the Bookstore via email 0658mgr@follett.com or phone 570-945-8751.

Email to Fax Service

To fax from email, address your message to:
fax=5701234567@fax.keystone.edu
substituting your destination number in place of the 5701234567 number. The body of the email message will be converted into a cover sheet and any attachments will be added as additional pages.

Sync Your Email

Don’t miss important notices that come to your Keystone College email! Get them on your phone, iPad or your favorite web service (Gmail, Outlook, etc.)

  • Server type: Exchange (may be listed as Microsoft Exchange)
  • Webmail accounts may not offer Exchange as an option, so pick POP3
  • Server name if requested: exchange.keystone.edu
  • Enter your email address and password
  • Auto-configure everything else

Audio & Visual Technology

For events

Onsite support for events is available Monday-Friday from 8:00 am – 4:00 pm. Other times by special arrangement, if a technician is available and with advance planning. Email helpdesk@keystone.edu at least a week in advance to arrange for audio or visual technology setup.

Video Production

We can assist with in house production or help find an outside partner to do the work.

Schedule a meeting with Jeremy Palko at least three weeks in advance to discuss the scope of your proposed project and budget.

Contact Us

Technology Services

Email: helpdesk@keystone.edu
Phone: 570-945-8778
Hours: Monday-Friday
9:00 a.m. – 4:30 p.m.
Location: Tech Corner, 2nd Floor Hibbard Campus Center

Major after-hours outages can be reported to Campus Safety and they will reach out to an on-call technician.

Computer Use Policy

Electronic Information Technology Systems at Keystone College are essential and indispensable tools for learning and administration. It is the policy of the College that its computing, telecommunications, video, and associated network facilities be used ethically and legally, in accord with applicable licenses and contracts, and according to their intended use in support of the College’s mission.

Any use that would impede teaching and learning, hinder the functioning of the College, violate an applicable license or contract, or damage community relations or relations with institutions with whom we share responsibility, is a violation of this policy.

Violation of this policy may result in suspension of privileges to access the information technology involved, initiation of College disciplinary procedures or, in extreme cases, criminal prosecution under federal or state law.

Please refer any questions about this policy or its applicability to a particular situation to the Chief Information Officer.

CREDIT: This policy statement was developed by Emory University, and adopted by Keystone College

Wireless Access

Keystone College provides wireless network access on campus. If you are shopping for a laptop computer make sure it has integrated Ethernet and 802.11abgn wireless networking capability, so you can easily take advantage of the wireless network at Keystone College.

  • All Classroom Buildings
  • Hibbard Campus Center
  • Miller Library
  • Residence Halls
  • Some Outdoor Areas

Many factors influence wireless reception (distance to nearest access point, interference from other electronic devices, student equipment compatibility, etc), the College cannot guarantee signal strength. In the event of reception problems, the College will assist in verifying proper setup of student equipment, but may be unable to provide a usable signal in some areas.

Blast/Mass Email Policy

Based on recommendations from the campus community in the December 2006 Survey of Internal Communication, Keystone College developed a daily electronic newsletter, KC Morning E-Notes, to replace daily “blast” emails and restrict them to safety- or weather-related emergencies. Additionally, it helps protect the College’s .edu domain from potential spam violations.

Should you feel you need to send a targeted email to a specific on-campus population for a non-emergency reason, please contact your respective Cabinet member.

Submit a request for KC Morning E-Notes.