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Providing Exceptional Customer Service in the Remote Workplace

About this course

Life as we know it is very different; we are living and serving our internal and external customers in ways we could not have even imagined even one year ago. But, are we achieving success or are we finding excuses to explain why customer service is falling behind? This one hour Zoom program will examine some of the basics that your organization should be asking of your service employees to make a positive difference with your customers.  Topics include:  home as a workplace for professional customer service, creating employee expectations to meet or exceed customer service standards, and providing feedback to remote employees about managing distractions and appropriate remote communications to enhance your customer service profile.

Date:  Wednesday, January 27, 2020
Time:  9-10 a.m.
Location:  Zoom.  Link sent via email upon registration
Instructor/Facilitator:
Mary Kay T. Williams, M.Ed, S.P.H.R.,SHRM-SCP

Professional Development Institute

Janet M. Jones, Director, Professional Development Institute
570-945-8621

John P. Gorel, Director, Corporate Relations
570-945-8622

Email: pdi@keystone.edu

Keystone College reserves the right to cancel or postpone any program due to insufficient enrollment or unforeseen circumstances. If a program is canceled, registrants will be notified and a refund will be processed. Requests for refunds for withdrawals must be submitted in writing five days prior to the start of the program. Refunds will not be issued for failure to attend a program.

Interested in more workshops? Check out the Keystone College Professional Development Institute's continuing education and personal enrichment course offerings below: