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Managing Change and Resolving Conflict Certificate

About the Certificate

Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This certificate covers the key issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven courses in this suite offer examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict and with case studies and scenarios that highlight key issues.

Courses include:

  • Communicating Collaboratively
  • Emotional Intelligence for Managers
  • Handling Difficult Employee Behavior
  • Handling Workplace Conflict
  • Introduction to Managing Change and Resolving Conflict
  • Leading and Managing Change
  • Negotiations: Resolving Disputes
Estimated length: 31 hours
Access Time: 365 days
3.1 CEUs | 15 (ISC) CPEs | 32 HRCIs | 25 PDUs
Delivery: Online
Cost: $630.00

Managing Change And Resolving Conflict

Professional Development Institute

Janet M. Jones, Director, Professional Development Institute
570-945-8621

John P. Gorel, Director, Corporate Relations
570-945-8622

Email: pdi@keystone.edu

Online courses and certificates, offered by a trusted partner, are self-paced and can be conveniently accessed anytime and anywhere from a computer with an internet connection. Courses are engaging and include real-world examples, videos, interactive games, assessments, and focused instruction. An "Ask the Expert" feature allows you to pose course-related questions and receive feedback within 24 hours. Courses are accessible, customizable, integrated, printable and mobile-friendly.

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