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Grievances for Educational Accommodations

Grievances for Educational Accommodations

Disability Services, within the Academic Affairs division, is the central point for accommodations in the educational environment for students.  Under the direction of the Director of Disability Support and Success, the office is responsible for reviewing student accommodations requests and ensuring equitable access to the educational environment for students with disabilities.

If the student believes the accommodation(s) provided are not reasonable or not being met, or if the student’s requested accommodation is denied, the College has developed the procedure below to assist the student in the grievance and appeal process. The goal is to resolve concerns quickly and at the lowest level.

  • Informal Process
    Students with disabilities should first discuss their situation with the Director of Disability Support and Success overseeing Disability Services. Most disability-related issues or complaints about accommodations, services, faculty, other campus departments, programs, or facilities are generally resolved at this level.
  • Formal Process
    If the student believes their concern still needs to be resolved through the informal process, they may request the formal process.  To initiate the formal process, the student will complete a Grievance Form and submit it to the Director of Disability Support and Success. An appointment will be scheduled between the student and Chief Retention Office (CRO). Other college personnel may attend at the request of the administration or the student.  An ad-hoc committee of college personnel selected by the CRO may be enlisted to review the grievance adequately.

Meetings for the formal process will be scheduled within five (5) business days from receipt of the completed Grievance Form.  Before the meeting, the involved individuals will review the student’s form and documentation contained within the student’s record in Disability Services. Following the meeting, a notice of the decision will be made in writing and provided to the student within ten (10) business days.

Contact Us

Disability Services

Frank Ohotnicky, M.S.
Director of Disability Support and Success
Email: frank.ohotnicky@keystone.edu

Tel: 570-945-8988
Fax: 570-945-8969
Email: disabilityservices@keystone.edu

Office Hours:
Monday – Friday
8 a.m. to 4 p.m. (Hours subject to change)