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Academics FAQs

How do I return books for the spring semester?
Visit the Bookstore website and under the Info Tab, click Rental Return Labels. Complete the Return Rental form and you will then receive directions to print a return label to mail your textbooks. Click here for step by step instructions. It is important to note that the books will be returned directly to our supplier and not the College. There is NO COST to you to return your books.

How long will remote instruction continue?
Online classes will begin March 23, 2020. Remote instruction will continue through the end of the spring semester.

Will I still be able to graduate at the end of the semester?
As long as you meet all the requirements for your degree, yes, you will be able to graduate.  Please check with your academic advisor for other questions.

Will I be able to complete my internship and capstone?
Students should contact their research or internship mentor for decisions on a case-by-case basis.

Is Keystone College prepared to offer online instruction? What quality can we expect?
Keystone College has all the necessary technology in place to serve our students. Faculty are preparing to move courses online beginning on Monday, March 23. Information Technology is prepared to provide support during this transition. Faculty are committed to achieving the outcomes for each course by delivering course content with the same rigor and high expectations for our students.

How will lab and art studios continue in an online environment?
Faculty will communicate directly with students in any type of lab or studio course to explain alternative arrangements.

Can I take a class pass/fail? (Updated April 30, 2020)
Effective immediately, all traditional, undergraduate students will be permitted to convert any spring 2020 courses to pass/fail. Students may decide how they would like to be graded for each course in which they are enrolled, as long as they have a discussion with the course instructor and their advisor. Students can make the decision to switch to the pass/fail grading system NOW or can choose to wait until TWO DAYS AFTER final grades are posted. Deadline May 7, 2020.

Will final exams be held?
Yes, final exams will be held remotely. Please log into the appropriate Moodle course or contact your course instructor for details.

Will registration for Summer and Fall 2020 courses still occur?
Yes, academic advising will occur beginning March 23, 2020. Contact your advisor with questions. Registration for summer and fall will begin the week of April 6 through MyKC as usual.

Will Commencement be held? (Updated April 2, 2020)
Due to the COVID-19 pandemic and resulting safety and social distancing requirements, Keystone College will not conduct its in-person Commencement previously scheduled for May 9, 2020 at the Pavilion at Montage. Click here to read the announcement.

Is Miller Library Open?
Like the rest of the campus, Miller Library will be closed to foot-traffic but will be staffed for phone calls, texting, quick response emailing, and live chat from Monday through Friday from 9 a.m. – 5 p.m.

Can students access the art studios to retrieve work and supplies?  (Update March 20, 2020)
Per Governor Wolf’s mandate, the physical campus is closed. Please contact your instructor for further guidance.

Will remote tutoring be available?
Smarthinking virtual tutoring has been renewed and there are links in MyKC and Moodle for students to access. Information will be on the Library webpage by Monday, March 23, 2020.

Will peer tutoring and writing help be available?
We have a few peer tutors willing to do virtual tutoring via facetime, zoom, etc. Course coverage information will be updated online by Monday, March 23, 2020. For writing help, students will email their papers and tutors and professional writing consultants will offer feedback and consult as appropriate.  

How will career preparation continue?
Career document review, mock interviews, etc., will continue remotely without interruption.

What if I need help using the technology such as Zoom and Moodle in my classes?
Please email helpdesk@keystone.edu for help with Moodle, email, MyKC, or another Keystone College system. When requesting a password reset, be sure to include your name, ID number, last four digits of your social security number, and home zip code.  Instructors are responsible for supporting supplemental technology they introduce as part of a course. If your instructor asks you to use a third party application such as Zoom, WebEx, or some other specialized software for your course, please contact the instructor for assistance or guidance on what alternative options are available to help you achieve course objectives in the event you are unable to utilize the supplemental resource(s).

I’m concerned that I don’t have access to a laptop or won’t have access to adequate wi-fi connections when remote instruction begins. What should I do?
Unfortunately, we cannot address personal equipment shortfalls. Students and instructors should collaborate as needed to develop accommodations or alternate plans for how to meet course objectives. Individuals who do not have wi-fi access may be able to share with a friend or a neighbor, or contact a local provider for possible free access during this time.

How do I access Microsoft Office while learning and working remotely?
Microsoft Office (Word, Excel, PowerPoint, etc.) is available at no charge to Keystone students and employees in web, desktop, and mobile versions. Click here and log in with your Keystone email address and password. Pick the install option to download a desktop or mobile version or use icons on the page to access web versions. Click here for detailed PC/Mac installation resources and here for training resources available.