EXCERPT: Part-Time, Work Study, Non-Exempt; 2 Openings; please click job title for full details of this position. Must be current Keystone College student and eligible for Federal work study grant to apply.
DATE: September 4, 2024
POSITION: Support Technician
DEPARTMENT: Information Technology; Kim Fernandez or Megan Harvey,
helpdesk@keystone.edu
JOB PURPOSE:
Provides technical support services to the campus community.
RESPONSIBILITIES:
• Assist people who seek help at the Tech Corner
• Students may not work more than 10 hours per week
• Once a schedule has been agreed upon, it is the responsibility of the student employee to:
o Arrive at work on time, ready to perform position-related activities.
o Notify supervisor in a timely manner if the he or she is unable to arrive at work on time.
o Be considerate and reliable. Student workers represent Keystone College and must maintain the same standards expected of all faculty and staff.
o Dress appropriately. In positions requiring regular contact with the public, attire conveys a degree of professionalism.
o Perform work to the best of her/his ability and act in the best interests of the College.
o Refrain from all personal activities, such as reading, phone calls, social networking, or class work or club activities during hours of employment; and refrain from using office equipment for personal reasons.
REQUIREMENTS:
• Technical aptitude, but no requirement to be an IT or Computer Science student
• Experience with various devices like laptops, iPads, or phones
• Strong customer service skills
• Reliability – the department depends on Support Technicians to maintain coverage at the Tech Corner and cannot retain anyone who does not reliably work as scheduled, regardless of reason
TO APPLY: Please apply by visiting the Student Work Study Page on our website and clicking the Apply for a Work Study Job. Must be current Keystone College student and eligible for work study grant to apply. Visit our web page:
