Student FAQ's

Q: I'm a new Keystone College student; how do I logon to the KC network?

Q: I'm having problems trying to logon to the KC network. I can't remember my password.

Students should contact the IT helpdesk for assistance by phone at (570) 945-8778 or by e-mail helpdesk@keystone.edu

Q: I'm registered for an online class; how do I get into my virtual classroom?

Students can access their online class by logging on to Blackboard; http://blackboard.keystone.edu/ If you can't remember what your user name and password is you can contact the IT helpdesk.

Reminder! Many online courses will be using MoodleRooms in the spring 2012 semester. Please login to KC Moodle to see if your virtual classroom is active.

Q: I've logged into Blackboard and KC Moodle but my online class is not available. Who do I contact?

Students will have access to their online class the first day of the semester. Some instructors will allow student access to browse through their class before the semester begins. Instructors will send a "Welcome" e-mail message to the class as early as one week in advance of the first day of the semester. The e-mail will contain information about their virtual classroom. If you can not access your online class on the first day of the semester please contact the instructor.

Q: How does Blackboard work? I haven't used Blackboard for any of my classes.

Students can review an online tutorial 24/7 to help familiarize themselves with Blackboard. The tutorial can be found on the Keystone College website under Current Students, posted in the Technology and Support menu as Blackboard Training for New Students. In addition, students can review tutorials for more information using Blackboard by logging on to Blackboard and clicking on to Student Assistance. Students will also be required to complete an orientation assignment for each online class the first week of the semester. Completing the orientation assignment also confirms student attendance in an online course. The orientation will allow students to familiarize themselves with their virtual classroom along with Blackboard technology. Failure to complete the orientation assignment or communicating with the instructor can result in being dropped from an online class.

Q: Where can I find MoodleRooms tutorials?

From the Current Student web page you can click on the Educational Technology & Media Services menu option, then select Tutorials. Now you can click on Moodle for a variety of links to self guided tutorials. A student orientation to Moodle video training has been created for KCEdTech TV Educational Technology. Visit KCEdTech frequently as new video tutorials are posted.

Q: I'm having some technical problems when I try to access my online class. Who should I contact?

Students can contact the Blackboard/Moodle administrator, by e-mail Blackboard@keystone.edu. Of course students should contact their online instructor immediately, if they are unable to complete course assignments because of technical issues.